Shipping policy

Electric trikes are large items. They typically weigh between 68 and 88 pounds and require freight-grade handling during transit. This page explains exactly how we ship, how long it takes, what is included, and what areas we can and cannot deliver to.

If you have a question about shipping before placing an order, email support@luvmm.com and we will give you a direct answer.

Where We Ship

We currently ship to the 48 contiguous United States only.

We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • APO, FPO, and DPO military addresses
  • P.O. Boxes
  • International destinations outside the United States

These locations are outside our current shipping network because freight carriers that handle large, heavy items like electric trikes do not offer reliable service to remote territories, island destinations, or overseas military addresses at the shipping rates we are able to offer. We are not able to make exceptions at this time.

If you are unsure whether your address qualifies, email support@luvmm.com before placing your order.

Shipping Cost

Standard shipping is free on all orders to the contiguous United States. There are no hidden shipping charges added at checkout.

At this time, we offer standard shipping only. Expedited or express shipping is not available. If this changes, we will update this page.

How We Ship Large Items

Electric trikes are classified as oversized freight items. Because of their size and weight, they ship differently from small parcels.

  • Orders are fulfilled from our US-based warehouse network
  • Trikes are shipped via freight or oversized ground carriers appropriate for large items
  • Delivery is typically curbside or doorstep drop-off
  • White glove or inside delivery is not included
  • Some deliveries may require a signature upon receipt

We recommend having another person available when your order arrives to help move the box, as assembled and packaged trikes are heavy.

Order Processing Time

Processing time: 1 to 3 business days (Monday through Friday, excluding federal holidays)

Order processing includes:

  • Order verification and payment confirmation
  • Packaging inspection
  • Carrier scheduling and handoff

Order cutoff time: Orders placed before 2:00 PM MST on business days are typically processed the same day. Orders placed after 2:00 PM MST, on weekends, or on holidays will begin processing the next business day.

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Estimated Delivery Time

All times below are in addition to the 1 to 3 business day processing period.

  • Standard shipping to the contiguous US: 7 to 12 business days after dispatch
  • Total estimated time from order to delivery: 8 to 15 business days
  • Shipping cost: Free

Delivery estimates are provided by carriers and are not guaranteed. Delays may occur due to:

  • Peak holiday shipping periods
  • Severe weather conditions
  • Carrier capacity limitations
  • Unexpected logistics disruptions

If a significant delay affects your order, we will communicate updates as soon as we are made aware.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow 24 to 48 hours for tracking information to update in the carrier's system.

You can track your shipment by:

  • Using the tracking link in your shipping confirmation email
  • Visiting the carrier's tracking page directly with your tracking number
  • Contacting our support team with your order number if tracking is not updating

Taxes and Import Fees

Applicable sales tax will be calculated at checkout based on your shipping address and applicable state requirements.

Because all orders ship domestically within the contiguous United States, no import duties or customs fees apply.

Shipping Address Accuracy

Please verify your shipping address carefully before completing checkout. Incorrect or incomplete addresses may cause:

  • Delivery delays
  • Failed delivery attempts
  • Additional carrier fees
  • Return-to-sender situations

If you notice an address error after placing your order, contact us immediately at support@luvmm.com and we will do our best to update the information before the order ships.

If an order is returned due to an incorrect address provided at checkout, the customer may be responsible for reshipment costs. Luvmm cannot be held responsible for delivery issues caused by inaccurate shipping information entered during checkout.

Damaged or Lost Packages

We inspect every order before it leaves our facility. Shipping damage can occasionally occur during transit with large freight items.

If your order arrives damaged:

  • Inspect the package upon delivery before signing
  • Take photos of the packaging and any damaged parts
  • Contact us within 48 hours of delivery at support@luvmm.com with your order number, photos, and a short description of the issue

We will review the situation and work toward a resolution, which may include replacement parts, a replacement product, or a refund depending on the circumstances.

If tracking shows delivered but you did not receive the package:

  • Check around your property and with household members or neighbors
  • Contact the carrier directly using your tracking number
  • If the package is confirmed lost by the carrier, contact us and we will assist with the claims process

Please note that we are not responsible for packages confirmed as delivered to the shipping address provided during checkout.

Contact Us About Shipping

If you have questions about your order or shipping, we are here to help.

Company Name: HARVEST SPARK LLC
Brand: Luvmm
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response Time: Within 1 to 2 business days