FAQ

Frequently Asked Questions

Can’t find what you’re looking for? Contact us at support@luvmm.com and we’ll get back to you within 1–2 business days.

About Luvmm

Who is Luvmm and where are you located?

Luvmm is operated by HARVEST SPARK LLC, a US-registered company.

Company Name: HARVEST SPARK LLC
Address: 1500 N GRANT ST NUM 10507, DENVER, CO 80203
Email: support@luvmm.com

We are an online retailer focused on thoughtfully selected products designed for comfort, convenience, and everyday use. We work with trusted suppliers and provide direct customer support before and after purchase.

Do you manufacture your own products?

No. We are a retailer, not a manufacturer.

We carefully select products from suppliers that meet our standards for reliability, quality, and customer support. We prefer offering a smaller, more carefully reviewed catalog rather than listing products we cannot confidently support.

Product Usage & Performance

Are your products beginner-friendly?

Yes. Most products we carry are designed to be approachable and easy to use, even for first-time customers.

If assembly or setup is required, detailed instructions are included and our support team is available to help if questions come up during setup.

Will I need special tools or technical experience?

In most cases, no specialized technical knowledge is required.

Many products include the necessary hardware and basic tools needed for standard setup or assembly. Product-specific instructions are included where applicable.

How should I choose the right product?

If you are unsure which product best fits your needs, contact us before ordering.

Helpful information to include:

  • Intended use
  • Size or storage limitations
  • Indoor or outdoor usage
  • Any accessibility or mobility considerations
  • Questions about dimensions or weight

We are happy to help guide you toward the best option for your situation.

Shipping & Delivery

Where do you ship?

We currently ship to the contiguous United States only (the 48 connected states).

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • APO/FPO/DPO addresses
  • International destinations

How long does shipping take?

Typical order processing time is 1–3 business days.

Estimated delivery time after shipment is generally 7–9 business days, depending on location and carrier conditions.

Total estimated delivery time is usually 8–12 business days from order placement.

Tracking information is sent by email once your order ships.

Is shipping free?

Yes. Standard shipping is free on eligible U.S. orders unless otherwise stated on the product page.

No hidden shipping fees are added at checkout.

Where do orders ship from?

Orders ship from U.S.-based fulfillment facilities.

Domestic fulfillment helps reduce transit delays and avoids international customs or import processing for U.S. customers.

What should I do if my package arrives damaged?

Please inspect your package promptly after delivery.

If an item arrives damaged:

  1. Take clear photos of the packaging and product
  2. Email support@luvmm.com within 48 hours
  3. Include your order number and a description of the issue

Our support team will review the situation and help determine the next steps.

Returns & Warranty

What is your return policy?

We accept eligible return requests submitted within 30 days of delivery.

Returned items must generally:

  • Be unused and in original condition
  • Include original packaging and accessories
  • Include proof of purchase

Please contact us before sending any return.

Who pays for return shipping?

If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue appropriately.

For non-defective returns or change-of-mind returns, return shipping costs may be the customer’s responsibility.

Additional details are available in our Returns & Refunds Policy.

Do your products include warranty coverage?

Eligible products may include limited warranty coverage against manufacturing defects.

Coverage details, exclusions, and claim procedures vary depending on product type and supplier support policies.

Please review the applicable Warranty Policy page or contact us with questions before purchase.

Assembly & Maintenance

How much assembly is required?

Assembly requirements vary by product.

Where assembly is needed, most customers complete setup using basic household tools and the included instructions.

Can I get help with assembly or setup?

Yes.

If you need help during assembly or setup, email support@luvmm.com with:

  • Your order number
  • Product name
  • Photos or a short explanation of the issue

Our support team will do our best to assist you.

Do you offer in-person assembly services?

No. We do not currently offer in-person installation or assembly services.

However, we provide support through email and written guidance whenever possible.

Payment & Security

What payment methods do you accept?

We currently accept payments through PayPal.

Customers may pay using:

  • PayPal balance
  • Credit cards
  • Debit cards
  • Linked bank accounts

In many cases, PayPal guest checkout is available without requiring a PayPal account.

Is checkout secure?

Yes.

Payments are processed through secure encrypted payment systems using industry-standard SSL/TLS security protections.

We do not store complete credit card numbers or sensitive banking information on our servers.

Still Have Questions?

We read every message and aim to respond within 1–2 business days.

Company Name: HARVEST SPARK LLC
Address: 1500 N GRANT ST NUM 10507, DENVER, CO 80203
Email: support@luvmm.com

Support Hours: Monday through Friday, 9 AM – 6 PM MST