FAQ

Luvmm is operated by HARVEST SPARK LLC, a US-registered company based in Denver, Colorado.

Company Name: HARVEST SPARK LLC
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com

We are an online retailer focused on electric tricycles for adults. We are not a manufacturer. We select products from suppliers, write honest descriptions, and provide direct customer support before and after purchase.

No. We are a retailer, not a manufacturer. We source products from suppliers and take responsibility for how we represent them, the support we provide, and the policies we stand behind.

We prefer carrying a smaller, carefully reviewed catalog rather than listing products we cannot confidently support.

Most of our customers are adults who want to stay active and independent but find two-wheel bicycles increasingly difficult due to balance concerns, joint issues, or simply not riding for years. Electric trikes solve a specific problem: they stay upright on their own, they are easy to get on and off, and they provide motor assistance so you are not overexerting yourself on hills or longer rides.

We focus on this category because the need is real and the products we carry address it practically.

We look at a small number of models at a time and ask specific questions before deciding to carry something. We check whether specs are consistent across listings and documentation, whether the motor is powerful enough for real-world inclines, whether the warranty terms are practical, and whether we can realistically support the product with parts and guidance.

We have passed on products that looked good in photos but had inconsistent specifications or no clear support path.

The most important factors are your height, weight, how you plan to use it, and how far you typically want to ride.

• Riders 4 ft 8 in to 5 ft 8 in: The 350W step-through models are sized for this range
• Riders 5 ft 0 in to 6 ft 2 in: The T300 fits a wider range and carries up to 330 lbs
• Riders 5 ft 3 in to 6 ft 5 in: The 750W 2.0 model has the highest seat post range
• Longer rides or hillier terrain: The 2.0 model with 960Wh battery is the best option
• Want Bluetooth, USB charging, and UL certification: The 2.0 model includes all of these

Still unsure? Email support@luvmm.com with your height, weight, and how you plan to use the trike. We will give you a direct recommendation.

Yes. Electric trikes are specifically well suited for adults returning to cycling or those with balance concerns. The three-wheel design stays upright without any input from the rider, the step-through frame eliminates the need to swing a leg over a high crossbar, and the pedal assist reduces physical strain on hills and longer rides.

Many of our customers are in their 60s, 70s, and beyond. The most common feedback is that they wish they had tried one sooner.

Yes, and this is one of the most common ways our customers use their trikes. All models include front and rear cargo baskets. A typical grocery run fits comfortably across both baskets. The rear basket on most models can hold several bags of groceries without affecting stability.

The combined rider and cargo weight limit is 298 to 330 lbs depending on the model. Do not exceed the listed weight capacity.

Light rain and wet pavement are generally manageable. The fat tires provide decent grip on wet surfaces, and the electrical components are designed for normal outdoor conditions.

We do not recommend riding in heavy rain, through puddles, or in flooded areas. Extended exposure to standing water can damage electrical components and is not covered under warranty. If you ride in light rain, dry the trike and battery contacts afterward.

Yes, with realistic expectations. The 350W and 700W peak models handle moderate inclines comfortably on lower assist settings. The 750W 2.0 model is the strongest option for hillier terrain. Steeper grades, heavy cargo, and heavier riders will reduce climbing performance.

If you live in a hilly area and plan to ride loaded, the higher-powered models are the better choice. Email us and describe your typical terrain and we will give you an honest assessment.

Lithium-ion batteries typically last 500 to 800 charge cycles before capacity noticeably decreases. For most riders doing several rides per week, this translates to roughly 2 to 4 years of regular use before the battery starts holding less charge than when new.

Battery capacity decreasing over time with normal use is not covered under warranty, as this is expected behavior. Manufacturing defects in the battery are covered for 1 year from the date of delivery.

We currently ship to the 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO/DPO military addresses, P.O. Boxes, or international destinations.

Electric trikes are large freight items. Reliable freight carrier coverage does not extend to remote territories and island locations at the shipping rates we are able to offer.

Order processing takes 1 to 3 business days. Estimated delivery after dispatch is 7 to 12 business days. Total estimated time from order placement is 8 to 15 business days.

Tracking information is sent by email once your order ships. See our Shipping Policy for full details.

Yes. Standard shipping is free on all eligible US orders to the contiguous 48 states. No hidden shipping fees are added at checkout. At this time, expedited shipping is not available.

Electric trikes are large freight items typically weighing 68 to 88 pounds. Delivery is generally curbside or doorstep drop-off. White glove or inside delivery is not included.

We recommend having another person available when your order arrives to help move the box. Some deliveries may require a signature.

Inspect the package as soon as it arrives. If you notice damage:

• Take photos before opening the box
• Note visible damage with the delivery carrier if present at delivery
• Email support@luvmm.com within 48 hours with your order number and photos

We will review the situation and work toward a resolution including replacement parts or a replacement unit.

We accept returns within 30 days of delivery for both defective items and change of mind returns. Items must be unused or defective and in original condition. Please contact us before sending anything back.

See our Returns and Refunds Policy for full details including return shipping costs and refund timelines.

If the item is defective or arrived damaged, we cover return shipping. For change of mind returns, return shipping costs are the customer's responsibility. We do not charge restocking fees.

All Luvmm electric trikes include a 1-year limited warranty covering manufacturing defects in the frame, motor, battery, controller, display, and wiring under normal residential use.

Most warranty issues are resolved by shipping a replacement part directly to you. You rarely need to return the whole trike. See our Warranty Policy for full coverage details.

Yes. Battery manufacturing defects are covered for 1 year from the date of delivery. Battery capacity naturally decreasing over time with normal use is not considered a defect and is not covered.

Most trikes arrive 85 to 90 percent pre-assembled. Final setup typically takes 45 to 90 minutes using the tools and printed manual included in the box. Two people makes unboxing significantly easier given the weight.

See our Assembly Guide for step-by-step instructions.

Yes. Email support@luvmm.com with your order number and we will send you a model-specific video guide or walk you through any step directly. Do not force components if something feels wrong.

No. We do not currently offer in-person installation or repair services. We provide support through email and written or video guidance. For ongoing maintenance such as tire replacement or brake adjustment, a local bike shop that services e-bikes can typically help.

Many local bike shops that service e-bikes can handle basic maintenance on electric trikes including brake adjustment, tire replacement, and cable servicing. We can provide documentation and parts identification to help any shop understand your specific model.

Email support@luvmm.com and we will do our best to support you even after the warranty period ends.

We currently accept payments through PayPal. Using PayPal at checkout you can pay with your PayPal balance, credit cards, debit cards, and linked bank accounts. A PayPal account is not required. Guest checkout with a credit or debit card is available.

We are working to expand accepted payment methods. If additional options become available, we will update our Payment Methods page.

Yes. Payments are processed through PayPal's encrypted payment infrastructure using SSL and TLS security standards. Full credit card details are not stored on our servers. Sensitive payment credentials are handled directly by PayPal.