Privacy policy

This Privacy Policy applies to HARVEST SPARK LLC, operating the website Luvmm at luvmm.com. It explains what information we collect when you visit our site, how we use it, and how we protect it.

We believe privacy should be handled with transparency and respect. We collect only the information necessary to process orders, provide customer support, and improve the customer experience. We do not sell your personal information to third parties. We do not use your personal information or images for advertising without your consent.

If you have questions about this Privacy Policy, contact us at support@luvmm.com.

This policy is written in plain language and is intended for customers located within the United States. It is governed by applicable US federal and state law.

Who We Are

Company Name: HARVEST SPARK LLC
Brand: Luvmm
Website: luvmm.com
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com

Luvmm is an online retailer selling electric tricycles for adults in the United States. Our website is operated primarily for the purpose of selling products and providing customer support. It is not operated for the purpose of collecting personal information.

What Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Information you provide directly:

  • Name and email address
  • Shipping and billing address
  • Phone number
  • Payment information processed through PayPal's secure payment infrastructure
  • Customer support messages and communications

Important note on payment security: Credit card numbers and sensitive payment credentials are collected and processed on pages protected by SSL encryption. Full credit card details are handled directly by PayPal and are not stored on our servers. Our checkout pages display HTTPS in your browser address bar, confirming the connection is encrypted.

Information collected automatically:

  • Browser type and device information
  • IP address and general geographic region
  • Pages visited and time spent on the site
  • Referring website or search terms

This information is collected through cookies and analytics tools and does not personally identify you.

How We Use Your Information

We use collected information only for legitimate business purposes, including:

  • Processing and delivering orders
  • Sending order confirmations and shipping updates
  • Responding to customer support requests
  • Improving website functionality and customer experience
  • Sending marketing emails only when you have opted in
  • Complying with legal obligations

We do not share your personal information with third parties for their own marketing purposes. We do not sell your contact information. We do not use your personal information or images in advertising without your explicit consent.

Payment Security

All checkout and payment pages on our website use SSL encryption to protect your payment information during transmission.

  • Payments are processed through PayPal's secure encrypted payment infrastructure
  • Full credit card numbers are not stored on our servers at any time
  • Payment processors handle payment credentials according to industry security standards including PCI DSS requirements

If you have concerns about payment security, contact us at support@luvmm.com.

Sharing of Information

We share information with third-party service providers only as necessary to operate our business. We do not sell personal information to any third party under any circumstances.

Service providers we work with may include:

  • Shipping and logistics providers to fulfill and deliver orders
  • Payment processors to handle transactions securely
  • Website hosting and e-commerce platform providers
  • Analytics and performance measurement tools
  • Legal or government authorities where required by law

All third parties receiving information from us are expected to handle it securely and only for the specific services they provide to us. We do not sell or transfer personal information to advertisers or unrelated third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and improve the user experience.

Cookies may be used for:

  • Shopping cart functionality
  • Login and checkout session management
  • Website analytics to understand traffic patterns
  • Performance monitoring

Most browsers allow you to manage or disable cookies through browser settings. Disabling some cookies may affect website functionality such as the shopping cart.

Analytics and Advertising

We may use analytics and advertising tools to better understand traffic and improve our services.

These tools may collect information such as:

  • Pages visited and time on site
  • Device information
  • Approximate location
  • Website interactions

Analytics and advertising tools generally use cookies or similar identifiers without directly identifying you personally. We do not authorize these tools to collect personally identifying information beyond standard anonymous usage data.

You can manage advertising preferences through your browser or device privacy settings.

Email Communications

Customers may receive transactional emails related to orders, shipping confirmations, and customer support responses.

If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link in that email or by contacting us at support@luvmm.com.

We do not send marketing emails without consent. We do not share your email address with third parties for their own marketing purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have rights related to your personal information, including:

  • Requesting access to your data
  • Requesting correction of inaccurate information
  • Requesting deletion of your personal information
  • Opting out of marketing communications
  • Requesting disclosure of data sharing practices

To submit a privacy-related request, contact us at support@luvmm.com. Please include enough information for us to verify and process your request. We will respond within a reasonable timeframe consistent with applicable law.

Children's Privacy

Our website is intended for adult users only. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information through our site, please contact us at support@luvmm.com and we will take steps to delete that information promptly.

Data Retention

We retain information only as long as reasonably necessary for:

  • Order fulfillment and customer support
  • Legal compliance
  • Accounting and tax obligations
  • Fraud prevention and dispute resolution

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We implement technical, physical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Security measures may include:

  • SSL encryption on checkout and payment pages
  • Restricted system access limited to necessary personnel
  • Secure hosting infrastructure
  • Monitoring for suspicious activity

However, no online transmission or storage system can be guaranteed completely secure. We encourage customers to use strong passwords and to contact us immediately if they suspect unauthorized activity related to their account.

Third-Party Websites

Our website may contain links to third-party websites or services such as PayPal. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review the privacy policies of any third-party websites before providing personal information to them.

Applicable Law

This Privacy Policy is governed by the laws of the United States and the State of Colorado, without regard to conflict of law provisions. It is intended for customers located in the United States.

Residents of certain US states may have additional rights under state privacy laws. If you have questions about your rights based on your location, contact us at support@luvmm.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updated, the revision date will be posted at the top of this page. Continued use of our website after updates are posted constitutes acceptance of the revised policy.

Last updated: July 2026

Contact Us About Privacy

If you have questions, concerns, or privacy-related requests, contact us at:

Company Name: HARVEST SPARK LLC
Brand: Luvmm
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response Time: Within 3 to 5 business days for privacy-related requests