Shipping Policy

At Luvmm, we want you to know exactly what to expect before placing your order.

Many of our products are larger household or lifestyle items that require special handling during transit. This page explains our shipping process, estimated delivery timelines, and important delivery information.

If you have any questions about shipping before placing an order, please contact us at support@luvmm.com and we will be happy to help.

1. Where We Ship

We currently ship within the contiguous United States only (the 48 connected states).

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO/DPO military addresses
P.O. Boxes
International destinations outside the United States

If you are unsure whether your address qualifies for delivery, please contact us before placing your order.

2. Shipping Cost

We offer free standard shipping on all eligible orders within the contiguous United States.

There are no hidden shipping charges added at checkout.

At this time, expedited or express shipping services are not available.

3. US Fulfillment

Orders are fulfilled from our US-based warehouse network.

Because orders ship domestically, customers do not need to worry about customs processing, import duties, or international clearance delays.

In rare situations where inventory availability changes, orders may ship from an alternate fulfillment location within the United States. If this affects your delivery timeline, we will notify you promptly.

4. Order Processing Time

Processing Time: 1–3 business days
(Monday through Friday, excluding federal holidays)

Order processing includes:

Order verification
Payment confirmation
Packaging inspection
Carrier scheduling and dispatch

Once your order ships, you will receive a shipping confirmation email with tracking information.

Order Cut-Off Time:
Orders placed before 2:00 PM MST on business days are typically processed the same day. Orders placed after the cut-off time, on weekends, or during holidays will begin processing on the next business day.

5. Estimated Delivery Time

Contiguous United States — Standard Shipping

Estimated transit time after dispatch: 7–9 business days
Estimated total delivery time: 8–12 business days
Shipping cost: Free

Please note that delivery estimates are provided by shipping carriers and are not guaranteed.

Delays may occur due to:

Peak holiday shipping periods
Severe weather conditions
Carrier capacity limitations
Unexpected logistics disruptions

We appreciate your patience if delays occur outside our control.

6. Taxes

Applicable sales tax will be calculated at checkout based on your shipping address and state requirements.

Because all orders ship domestically within the United States, no import duties or customs fees apply.

7. Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24–48 hours for tracking information to update within the carrier's system.

You may track your shipment by:

Using the tracking link in your shipping confirmation email
Visiting the carrier's tracking page directly
Contacting our support team with your order number

8. Shipping Address Accuracy

Please carefully verify your shipping address before completing checkout.

Incorrect or incomplete shipping information may cause:

Delivery delays
Failed delivery attempts
Additional carrier fees
Return-to-sender situations

If you notice an address error before your order ships, contact us immediately at support@luvmm.com and we will do our best to update the information.

If an order is returned due to an incorrect address provided at checkout, the customer may be responsible for reshipment costs.

Luvmm cannot be held responsible for delivery issues caused by inaccurate shipping information entered during checkout.

9. Damaged or Lost Packages

We carefully inspect and package every order before shipment. However, shipping damage can occasionally occur during transit.

If Your Order Arrives Damaged

Please:

Inspect the package upon delivery
Take photos of the packaging and damaged item
Contact us within 48 hours of delivery

Include:

Your order number
Photos of the damage
A short description of the issue

We will review the situation and work toward an appropriate resolution, which may include replacement parts, replacement products, or a refund depending on the situation.