Warranty Policy

At Luvmm, we stand behind the products we offer and work hard to provide straightforward support if something goes wrong.

We carefully select products from suppliers that meet our standards for quality, reliability, and after-sale support. Our warranty policy is designed to be clear, practical, and easy to understand.

If you experience an issue with your order, contact us at support@luvmm.com and our support team will help guide you through the next steps.

1. Warranty Coverage

Products sold through Luvmm include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal residential use from the date of delivery.

Coverage may include defects related to:

  • Structural components
  • Electrical components where applicable
  • Factory-installed hardware
  • Manufacturer-installed wiring or electronic systems
  • Product functionality under intended normal use

This warranty applies only to the original purchaser and is non-transferable.

Proof of purchase is required for all warranty claims.

2. What Is Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by misuse, abuse, accidents, or neglect
  • Damage caused by improper assembly or installation
  • Unauthorized modifications or repairs
  • Damage caused by improper storage or environmental exposure
  • Consumable or wear items that naturally degrade over time
  • Issues caused by failure to follow product instructions or maintenance guidelines

If you are unsure whether your issue qualifies for warranty coverage, contact our support team before making assumptions — we are happy to review your situation.

3. How Warranty Support Works

In many cases, issues can be resolved quickly by replacing a specific component rather than returning the entire product.

Depending on the situation, we may provide:

  • Replacement parts
  • Troubleshooting assistance
  • Setup guidance
  • Technical support
  • Product replacement when necessary

This approach helps reduce downtime and avoids unnecessary shipping delays for customers.

If additional assistance is needed, our support team may provide step-by-step guidance through email, photos, or video instructions where appropriate.

4. How to Submit a Warranty Claim

Please contact us before returning any item.

To submit a warranty request, email support@luvmm.com with:

  • Your order number
  • Date of purchase or delivery
  • A description of the issue
  • Photos or short videos clearly showing the problem

Providing detailed photos is often the fastest way for us to diagnose and resolve the issue.

Our team typically responds to warranty inquiries within 3–5 business days.

5. Warranty Resolution Options

If a warranty issue is confirmed, Luvmm may, at its discretion:

  • Ship replacement parts
  • Replace the defective product
  • Offer another appropriate resolution based on the situation

Replacement components may be new or functionally equivalent replacements depending on product availability.

Shipping costs for approved warranty replacements within the United States are covered during the warranty period.

6. Limitation of Liability

This warranty is limited to repair, replacement, or resolution of defective products or components as determined by Luvmm.

HARVEST SPARK LLC is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use products purchased through our store.

Some states may not allow certain warranty limitations, so portions of these limitations may not apply depending on your location.

7. Support After the Warranty Period

Even after the warranty period ends, we continue to support our customers whenever possible.

Depending on availability, we may still provide:

  • Replacement parts
  • Product guidance
  • Troubleshooting support
  • Maintenance recommendations

Our goal is to help customers continue using and enjoying their products for as long as possible.

8. Contact Information

Questions about warranty coverage or ready to submit a claim? Contact us anytime.

Company Name: HARVEST SPARK LLC
Address: 1500 N GRANT ST NUM 10507, DENVER, CO 80203
Email: support@luvmm.com

Support Hours: Monday through Friday, 9 AM – 6 PM MST
Typical Warranty Response Time: 3–5 business days