We stand behind the products we sell. If something stops working the way it should under normal use, we want to hear about it and work toward a real solution.
Most warranty issues are resolved by shipping a replacement part directly to you. You rarely need to return the whole trike. This page explains what is covered, what is not, and exactly how to reach us if something goes wrong.
Warranty Coverage
Products sold through Luvmm include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal residential use, starting from the date of delivery.
Coverage includes defects related to:
- Frame and structural components
- Motor and motor controller
- Battery and charging system
- Factory-installed wiring and electrical connections
- LCD display and control panel
- Brake components as originally installed
- Factory-installed hardware and fasteners
This warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear, including brake pads, tires, tubes, and cables that naturally wear with use
- Cosmetic damage that does not affect how the trike functions
- Damage caused by misuse, abuse, accidents, or neglect
- Damage resulting from improper assembly or installation
- Unauthorized modifications or repairs performed outside of our support guidance
- Damage from improper storage or environmental exposure such as prolonged outdoor storage in rain
- Issues caused by failure to follow the instructions in the printed manual
If you are unsure whether your issue qualifies for warranty coverage, email us before making assumptions. We will review your situation and give you a clear answer.
How Warranty Support Works
In most cases, warranty issues do not require you to ship the entire trike back to us. We diagnose the problem first and ship replacement components directly to your door when possible.
Depending on the situation, we may provide:
- Replacement parts shipped directly to you
- Step-by-step troubleshooting guidance by email
- Video instructions for part replacement when applicable
- Product replacement if the issue cannot be resolved through parts
Shipping costs for approved warranty replacements within the United States are covered by Luvmm during the warranty period.
How to Submit a Warranty Claim
Do not return any item before contacting us first. Unauthorized returns cannot be processed.
To submit a warranty request, email support@luvmm.com and include:
- Your order number
- Date of purchase or delivery
- A clear description of the issue
- Photos or short videos showing the problem
Detailed photos are the fastest way for us to diagnose and resolve the issue. Our team responds to warranty inquiries within 3 to 5 business days.
Warranty Resolution Options
Once a warranty issue is confirmed, we will work with you on the best resolution. Options may include:
- Shipping replacement parts directly to your address
- Replacing the defective product if parts cannot resolve the issue
- Offering another appropriate resolution based on your specific situation
Replacement components may be new or functionally equivalent depending on parts availability at the time of the claim.
Limitations of This Warranty
This warranty covers repair, replacement, or resolution of defective products or components as described above. It does not cover indirect losses or costs beyond the product itself.
HARVEST SPARK LLC is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use products purchased through our store.
Some states do not allow certain warranty limitations. If you are in a state where specific limitations do not apply, those limitations will not be enforced for your claim.
After the Warranty Period
Even after the 1-year warranty period ends, we are still here to help where we can.
We can often still assist with:
- Identifying replacement parts you can source independently
- Providing product documentation and technical guidance
- Troubleshooting support by email
- Maintenance recommendations to extend the life of your trike
Parts availability varies by model. Contact us and we will let you know what options exist for your specific trike.
Frequently Asked Warranty Questions
Is the battery covered under warranty? Yes. Battery defects under normal use are covered for 1 year from the date of delivery. Battery capacity naturally decreases over time with use, which is not considered a defect.
Is the motor covered? Yes. Motor and motor controller defects under normal residential use are covered for 1 year.
What if I assembled something incorrectly and it broke? Damage resulting from improper assembly is not covered under warranty. If you are unsure about any assembly step, contact us before proceeding and we will help you through it.
Do I need to ship the whole trike back? In most cases, no. We typically resolve issues by shipping replacement parts directly to you. We will only ask for the trike back if the situation genuinely requires it.
What proof of purchase do I need? Your order number and the email address used at checkout is sufficient in most cases.
Contact Us About a Warranty Issue
Company Name: HARVEST SPARK LLC
Brand: Luvmm
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Warranty Response Time: Within 3 to 5 business days