Contact information
Contact Luvmm
We are a small team and we read every message personally. If you have a question before ordering, need help during assembly, or want to sort out a warranty issue, reach out by email and we will get back to you with a direct answer.
How to Reach Us
Company Name: HARVEST SPARK LLC
Brand: Luvmm
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response Time: Within 1 to 2 business days
Messages sent on weekends or holidays will be answered on the next business day. If you have not received a reply after 2 business days, please check your spam folder and resend your message to support@luvmm.com.
What to Include in Your Message
To help us respond faster, include the following when you write in:
- Your order number if your question is about an existing order
- The model name of the trike you purchased or are asking about
- A photo or short description of the issue if you are contacting us about a damaged or malfunctioning part
Common Reasons Customers Contact Us
Choosing the right model: Not sure which trike fits your height, weight, or how you plan to use it? We will ask you a few questions and give you a straight recommendation, including if none of our current models are a good match.
Order status and shipping: Include your order number and we can check on where things stand and provide tracking information.
Assembly help: Most trikes arrive about 85 to 90 percent pre-assembled. If you get stuck on a step, email us with your order number and we will send you a video guide or walk you through it directly.
Warranty and damaged parts: If something arrives damaged or stops working, contact us with your order number and photos if possible. Most warranty issues are resolved by shipping a replacement part directly to you. You rarely need to return the whole trike.
Returns and refunds: Please review our Returns and Refunds Policy before reaching out so you understand the process and eligibility window. We are here to help if you have questions after reading it.
Before You Write In
Some questions can be answered faster by checking these pages first:
A Note on Response Times
We are a small business, not a large automated support center. Every message is read by a real person. During busier periods, replies may take up to 2 business days. We do not use automated responses for support questions, so when you hear back, it is from someone who has actually looked at your situation.