Contact information
We are a small team, and we read every message personally. Whether you have a question before placing an order, need an update on shipping, or want help after delivery, we are here to help with clear and honest support.
How to Reach Us
Company Name: HARVEST SPARK LLC \n
Address: 1500 N GRANT ST NUM 10507, DENVER, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM – 6 PM MST
Response Time: We typically respond within 1–2 business days. Messages sent on weekends or holidays will be answered on the next business day.
What We Can Help With
Here are some of the most common reasons customers contact us:
Product Questions
Need help deciding before you order? We are happy to answer questions about product features, sizing, setup, compatibility, materials, or everyday use.
Order Updates
If you are checking on an order, please include your order number in your message so we can assist you faster.
Product Setup & General Support
If you need help with assembly, setup, or product use, our team can guide you through the process step by step.
Warranty & Damaged Items
If something arrives damaged or is not functioning correctly, contact us with your order number and photos of the issue if possible. We will explain the next steps and work toward a solution as quickly as possible.
Returns & Refunds
Please review our Returns & Refunds Policy before contacting support so you understand the process and eligibility requirements. If you still have questions, we will gladly help.
Before You Contact Us
Many common questions can often be answered faster by reviewing the information already available on our website, including:
- Shipping information
- Return and refund policy
- Product details and specifications
- Setup or care instructions
- Frequently asked questions
A Note About Response Times
We are a focused small business, not a large automated call center. Every customer message is reviewed by a real person.
During busy periods, replies may take up to 2 business days, but we do our best to respond as quickly as possible with helpful and accurate information.
If you have not received a reply after 2 business days, please check your spam or junk folder and then resend your message to support@luvmm.com.