Refund policy
We want you to feel confident placing an order with us. This page explains exactly what to do if something is not right, what qualifies for a return, and how refunds are processed.
If you have a question about a return or refund, email support@luvmm.com before sending anything back. We will review your situation and respond within 1 to 2 business days.
Return Window
You have 30 days from the date of delivery to request a return.
The 30-day window begins from the date the carrier marks your package as delivered. Requests submitted after this period may not qualify for return approval.
What Qualifies for a Return
We accept returns in two situations:
Defective or damaged items: If your trike arrives with a manufacturing defect, is missing parts, or was damaged during shipping, contact us within 48 hours of delivery. Include your order number and photos of the issue. We will work toward a resolution, which may include replacement parts, a replacement unit, or a full refund.
Change of mind (buyer's remorse): If you decide the trike is not right for you, you may return it within 30 days of delivery provided the item is unused and in its original condition. Return shipping costs are the customer's responsibility in this case.
Return Conditions
To qualify for a return, the item must meet the following conditions:
- Unused, or defective as described above
- Returned in original packaging whenever possible
- Accompanied by proof of purchase such as your order number or confirmation email
- All included accessories, manuals, and adapters must be returned together
Partial returns of accessory items only are not accepted. The trike must be included in the return.
Items That Do Not Qualify for a Return
- Items showing signs of use, modification, or damage caused by misuse
- Items with missing key parts, accessories, or original packaging where applicable
- Returns requested after the 30-day delivery window
- Items returned without prior authorization from our support team
If you are unsure whether your item qualifies, email us before initiating a return. We will give you a clear answer.
How to Start a Return
Step 1: Contact us first. Do not send items back without contacting us first. Email support@luvmm.com with:
- Your order number
- The reason for the return
- Photos of the item and packaging if the item is damaged or defective
Our team will review your request and reply with instructions within 1 to 2 business days.
Step 2: Ship the item if approved. If your return is approved, we will provide the correct return address in your authorization email. Ship only to the address we provide. Do not send returns to our company mailing address unless specifically instructed to do so.
- Use a trackable shipping method whenever possible
- Keep your tracking number until the refund is fully processed
Return Shipping Costs
We cover return shipping if:
- The item arrived damaged during transit
- The item has a manufacturing defect
- We sent the wrong item
The customer is responsible for return shipping if:
- You changed your mind after purchase
- The wrong item or variant was ordered
- The item is being returned for a non-defective reason
We do not charge restocking fees. For approved defective or damaged returns, customers may be reimbursed for verified return shipping expenses after inspection.
Refund Processing
Once we receive and inspect the returned item, we will notify you by email about your refund status.
If approved:
- Refunds are issued to the original payment method used at checkout
- We process refunds within 3 to 5 business days of receiving the return
- After we issue the refund, please allow an additional 3 to 7 business days for your bank or card provider to post the funds to your account. This processing time is controlled by your financial institution, not by us.
If not approved: If the returned item does not meet our return conditions, we will contact you with an explanation and discuss available options. We will not discard or keep items without notifying you first.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@luvmm.com.
- Orders canceled before shipment qualify for a full refund
- Once an order has shipped, cancellation may no longer be possible and the standard return process applies
- Refund processing for approved cancellations typically takes 3 to 7 business days
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact support@luvmm.com within 48 hours of delivery. Please include:
- Your order number
- A description of the issue
- Photos of the packaging
- Photos showing the damage or incorrect item
We will review the situation and work toward an appropriate resolution including replacement parts, a replacement unit, or a refund.
Inspect Your Package Upon Delivery
We recommend inspecting your package as soon as it arrives. If you notice visible damage to the outer packaging:
- Take photos before opening the box
- Note visible damage with the delivery carrier if applicable
- Contact us promptly with your documentation
Acting quickly helps us resolve shipping issues faster on your behalf.
Contact Us About Returns or Refunds
Company Name: HARVEST SPARK LLC
Brand: Luvmm
Address: 1500 N Grant St Num 10507, Denver, CO 80203
Email: support@luvmm.com
Support Hours: Monday through Friday, 9 AM to 6 PM MST
Response Time: Within 1 to 2 business days